Return Items
If you are shopping from Germany please read our
German returns policy - We will happily refund or exchange any item purchased on Wiggle
- We will credit full return postage costs up to £25, unless the item ordered is the wrong size or is deemed 'unsuitable'. For more on return postage click here
- Returned goods must be unused and supplied with their original packaging
- We cannot accept returns on clothing that has been personalised e.g. with name printing
- All returns must have a completed returns form
- When your refund is processed, the funds will be returned to the original payment method.
If you have paid with card, we will credit the card we have on file for you this may take up to
10 working days to appear as cleared funds.
What would you like to return?
Return a bike
Return a gift that you did not buy
Returning a Tacx Product: Contact Tacx direct through their supplier Fisher Outdoor Leisure. They will be able to advise regarding technical issues and means it will be dealt with straight away rather than us acting as a third party. You can contact them by calling them on 01727 798347 and selecting option 2.
Return any other product
If you have any questions please contact sales@wiggle.co.uk
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Returning via
Returning your Clothing or Shoe order to Wiggle using 
is only available to UK customers at this time.
Wiggle has partnered with to enable any UK customer to return any product under our Clothing and Shoe categories , as shown on www.wiggle.co.uk, FOR ONLY £2.49, using any of over 4,000 UK local stores. Most UK Wiggle customers live within 1mile of one of these stores, which are open from early in the morning until late in the night, 7 days a week, making the return of the Clothing and Shoe products you have ordered as convenient as possible for you!
All you have to do is this:
- Go to www.wiggle.co.uk, login to your account and click the My Orders left-hand menu option.
- Click on the order which included the item you would like to return, scroll to the bottom of the page and select “return this order?” option.
- Select the item you would like to return, follow the steps on your screen and print off your returns form. Please ensure it is inserted into your parcel.
- Peel off the returns label you received with your original order, or visit www.collectplus.co.uk/wiggle and follow the instructions on how to print off an online label. Attach the label to your parcel, ensuring any original delivery labels are covered or removed.
- Simply take your parcel to ANY of the 4,000 local stores offering services. You’ll receive proof of postage and a code to track your return online.
- You can find your nearest store at www.collectplus.co.uk/wiggle or text COLLECT and your postcode to 84555 (e.g.: COLLECT NG23 5HD).
Texts from 84555 are FREE to receive. Texts to 84555 are charged at your standard network rate. Full terms and conditions at www.collectplus.co.uk/smsterms
Only orders that meet the following conditions may be returned using Collect+:
- Only products under the Clothing and Shoe categories , www.wiggle.co.uk may be returned using the Collect+ service.
- Returned parcels must have specific dimensions of no larger than 50cm x 30cm x 30cm.
- Returned parcels must not weigh more than 10kgs.
- Returned parcels must have the appropriate Collect+ label attached.
- Parcels that do not adhere to the above four points will be rejected at the Collect+ collection point.
If you have already returned your order using Collect+, then you can track you order by visiting www.collectplus.co.uk/track/new.
The above conditions are not an exhaustive list. For more general terms and conditions, please see www.wiggle.co.uk/h/option/terms_condition for full Wiggle Terms and Conditions, and for full details of Wiggle’s returns procedure, please see www.wiggle.co.uk/ReturnsProcedure. For full Collect+ terms and conditions please see www.collectplus.co.uk/terms-and-conditions.
You do not have to pay for the service at the point of use. The price of this service will be deducted from any refund you receive. In the event of the product value refund being less than the cost of this service, you will not be refunded the value of the product you returned. Wiggle will cover any difference between the product value returned and the £2.49 cost of this service.
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Extended Christmas Returns
We have extended our returns deadline for that extra piece of confidence when buying Christmas gifts. If you do need to return an item bought from Wiggle between the 21st November and the 31st December you will have until the 24th February 2012 - that's up to a fourteen week window!
We will happily refund or exchange any item purchased on Wiggle
- Returned goods must be unused, in a saleable condition and with their original packaging with all labels included
- We cannot accept returns on clothing that has been personalised e.g. with name printing
- All returns must have a completed returns form
- We will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds
- If the original payment was via PayPal we will credit the PayPal account that the order was placed with.
- What would you like to return?
Return a gift that you did not buy
Return a bike
If you have any questions please contact sales@wiggle.co.uk
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Returning goods from The Canary Islands, Gibraltar, Ceuta, Melilla and Andorra
Please note that items being returned from the locations below must use Wiggle's UK return address: Returns, Wiggle Ltd. 3 Optima, Northarbour Spur Portsmouth, Hampshire, PO6 3TU.
- The Canary Islands
- Gibraltar
- Ceuta
- Melilla
- Andorra
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What do I do if an item doesn't fit or I don't like the colour?
For UK customers please return it to us within 30 days - or the end of January in the case of unwanted Christmas presents. For international customers please return it to us within 40 days. Just complete our returns procedure before sending us back the goods. Returned goods must be unused, and supplied with their original packaging.
Goods, with returns forms will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds.
If you have paid by Bank Transfer, you will need to provide us with the details of your preferred bank account on the returns form or we will not be able to action the refund.
To return goods click here.
For more information on returning bikes please click here.
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What do I do if an item is faulty when it's delivered?
Just complete our returns procedure before sending us back the goods, stating what the fault is.
Once we receive the goods and completed returns form and:-
1. If you request a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage. If you paid through WorldPay we will issue vouchers for the postage.
2. If you requested us to despatch a replacement we will either,:
If you paid for your order by card through your Wiggle account
Refund your card we have on your account (this may take up to 10 working days to appear as cleared funds) for the goods and postage then despatch and recharge a replacement.
If you paid for your order using PayPal
Refund your paypal account for the postage only and despatch a replacement.
If you paid for your order using Bank Transfer
You will need to provide us with the details of your preferred bank account on the returns form. We will then refund the funds associated with postage only to your account, and despatch a replacement. Refunded funds may take up to 10 working days to appear as cleared funds.
If you paid for your order using WorldPay
Send you a voucher for the postage only and despatch a replacement.
To return goods click here
For more information on returning bikes please click here
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What do I do if an item fails once it's been used?
All goods supplied by Wiggle are from official sources and are covered by the normal manufacturers warranty. If an item has failed prematurely please follow our returns procedure, click here, giving us details of the product and fault. Certain products need to be returned to our suppliers, for inspection and possible repair, before a credit can be issued.
Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.
Just complete our returns procedure before sending us back the goods, stating what the fault is.
Once we receive the goods and completed returns form:
1. If you request a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage. If you paid through WorldPay we will issue vouchers for the postage.
2. If you requested us to despatch a replacement we will either,:
If you paid for your order by card through your Wiggle account
Refund your card we have on your account (this may take up to 10 working days to appear as cleared funds) for the goods and postage then despatch and recharge a replacement.
If you paid for your order using PayPal
Refund your paypal account for the postage only and despatch a replacement.
If you paid for your order using Bank Transfer
You will need to provide us with the details of your preferred bank account on the returns form. We will then refund the funds associated with postage only to your account, and despatch a replacement. Refunded funds may take up to 10 working days to appear as cleared funds.
If you paid for your order using WorldPay
Send you a voucher for the postage only and despatch a replacement.
For more information on returning bikes please click here.
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Who pays the postage on returned Items?
If you return something due to it being unsuitable or not fitting correctly, you will need to pay the postage costs to return it to us.
If you return something due to it being faulty we refund up to £25 carriage. If your return exceeds this amount please contact returns@wiggle.co.uk and we can arrange collection for you. Please state a date and collection address (not Saturday or Sunday) where the goods can be collected from.
We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.
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How quickly will Wiggle process the return?
We aim to process all returns on the day they arrive with us. Sometimes we don't manage to do them all but your return will be dealt with in two working days.
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What happens if Wiggle is out of stock of the replacement item?
If you paid for order by card through your Wiggle account
Refund your card we have on your account (this may take up to 10 working days to appear as cleared funds) for the goods and postage then despatch and recharge a replacement when it comes into stock.
If you paid for order using PayPal
Refund your paypal account for the postage only and despatch a replacement when it comes into stock.
If you paid for your order using Bank Transfer
You will need to provide us with the details of your preferred bank account on the returns form. We will then refund the funds associated with postage only to your account, and despatch a replacement when it comes back into stock. Refunded funds may take up to 10 working days to appear as cleared funds.
If you paid for order using WorldPay
Send you a voucher for the postage only and despatch a replacement when it comes into stock.
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How do I know if Wiggle has processed my return?
If you go to the your account section of www.wiggle.co.uk, log in with your email address and password. You can see the status of all your orders from there.
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International Returns
Customers outside of the UK must follow the instructions below along with our standard returns procedure.
To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.
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Returning goods on which duty has been paid
If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.
Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.
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Returning Personalised Products
We will not be able to accept any returns on products that have been personalised. This includes products bought via britishtriathlonshop.org that have been customised with names.
This excludes faulty items which can be returned in line with our standard faulty item return policy.
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